Water Heater Singapore
Condo
Joven Power Tripping Issue Fixed at Heritage View
Replacement of Ariston Andris Lux 30 Water Heater to resolve heater problems and end of service life.
Before: Joven JH35
After: Ariston PRO RS J 35
Date Of Replacement: 5 April 2025
Project Location: Heritage View
Before Replacement:
The homeowner at Heritage View reported multiple instances of Joven power tripping and a complete lack of hot water supply. The installed unit, a Joven JH35, had surpassed its operational lifespan. Upon contacting Homeone, our team performed a comprehensive site assessment to evaluate the condition of the system and identify any installation gaps.
After Replacement:
The faulty Joven JH35 unit was replaced with a new Ariston PRO RS J 35 model. Installation was conducted under the supervision of our PUB Licensed Plumber and EMA Licensed Electrician to ensure full regulatory compliance.
Case Study: Joven
A homeowner at a condominium in Heritage View reported Joven Power Tripping and No Hot Water, traced back to an ageing Joven JH35 storage water heater.
Our role was to inspect the electrical and plumbing setup, identify compliance gaps, and execute a safe and regulation-approved replacement.
Inspection Findings 
Burnt Neutral Cable: The heater’s neutral cable was visibly burnt, indicating overheating due to poor connection contact or overload. This poses a serious electrical safety risk.
Replacement work scope:
- Supply of pipes and fittings
- Removal of the old Joven water heater.
- Installation of a double-check valve to meet regulatory requirements.
- Installation of the new Ariston unit.
- System testing and commissioning to ensure proper operation.
- Worksite housekeeping to maintain cleanliness and safety.
- Documentation and PUB submission for compliance verification.
Our PUB Licensed Plumber has endorsed that work is done in accordance with the conditions stated below:
- All water service installations must be in accordance with the Public Utilities (Water Supply) Regulations, Singapore Standards 636 for Water Services, and all other relevant statutory requirements.
- The proposed works shall not adversely affect the existing water supply reticulation system.
- The proposed water storage heater is installed in accordance with the specifications and requirements of the manufacturer.
- The installation of double-check valves is safe and effective in preventing backflow and the back-siphonage of water from the storage water heater through the heater inlet pipe, and will be safe for use.
Conclusion:
The Rheem Water Leaking issue was successfully resolved with a fully compliant installation. By addressing the missing junction box and electrical bonding, we ensured a safe and regulation-approved setup. The homeowner was provided with complete documentation, including the PUB Submission, certifying compliance with Singapore’s regulatory standards.