Water Heater Singapore
Reason for the Callout
The customer reported discoloured hot water. Suspected internal rust and tank degradation.
Condo
Hot Water Rusty: Rheem 65SVP10S Replacement at The Bay Shore
A homeowner at The Bayshore condo reported a hot water rusty issue. Upon inspection, the old Rheem water heater showed signs of corrosion and lacked PUB-required safety components. Homeone recommended a full heater replacement with updated components and compliance.
Before: Rheem 65SVP10S
After: Rheem EH-40M
Date Of Replacement: 22 Apr 2025
Project Location: Bayshore Road
Before Replacement:
The old Rheem 65SVP10S heater had visible corrosion, internal rust contamination, and lacked essential PUB-mandated components, including double-check valves and stop valve or stop cock. The homeowner reported discoloured and rusty hot water, posing risks of backflow and contamination.
After Replacement:
We installed a new Rheem EH-40M water heater with increased capacity and corrosion resistance. All new components were fitted to meet PUB standards, including electrical safety features and proper drainage for long-term reliability and safety.
Rheem Call Centre In Singapore
If you need guidance, clarification, or assistance with your Rheem water heater, start by contacting our call centre.
When you call our Rheem Call Centre Singapore, we don’t put you on hold or pass you around. We will:
- ✓Understand your issue and give you advice.
- ✓Ask the right questions about usage and symptoms
- ✓Request photos or videos if helpful
- ✓Identify whether the concern is minor, ageing-related, or safety-related
- ✓Advise clearly on the next best step
Calling early helps avoid unexpected heater failure.
⚠️ We are an independent PUB-Licensed Service Provider specialising in Rheem water heater inspection, servicing, and replacement in Singapore.
Just whatsapp or call us directly.
Rheem Call Centre in Singapore: +65 8816 6770
Whatsapp Rheem Quick Support: +65 8816 6770
Inspection Findings 
- Corrosion was observed around fittings and the tank surface
- No check valve or earth bonding detected
- Using the wrong 1.5mm² electrical cable, which is not suitable for the water heater.
New Components Replacement
- Double Check Valve – Prevents backflow contamination
- Drain Pipe – Safely channels overflow water
- 2.5mm² Cable – Provides essential electrical bonding and supplies a new power supply cable for the heater.
- Earth Bonding – Ensures electrical safety
- Gate Valve – Allows shut-off for maintenance
Replacement work scope:
- Dismantling of old Rheem 65SVP10S heater
- Supply and install new Rheem EH-40M unit
- Install new safety components: double check valve, gate valve, bonding cable, drainpipe
- Carried out earth bonding with 2.5mm cable
- Secure electrical and plumbing connections
- Final testing for the temperature of the hot water pipe. Pressure testing for both hot and cold water.
- PUB compliance submission upon completion
Our PUB Licensed Plumber has endorsed that the work is done in accordance with the conditions stated below:
- All water service installations must be in accordance with the Public Utilities (Water Supply) Regulations, Singapore Standards 636 for Water Services, and all other relevant statutory requirements.
- The proposed works shall not adversely affect the existing water supply reticulation system.
- The proposed water storage heater is installed in accordance with the specifications and requirements of the manufacturer.
- The installation of double-check valves is safe and effective in preventing backflow and the back-siphonage of water from the storage water heater through the heater inlet pipe, and will be safe for use.
Conclusion:
Homeone successfully replaced the corroded Rheem 65SVP10S at Hume Park Condo with a new EH-40M model. All works were completed by our trained technicians and supervised by a PUB-licensed plumber. The installation meets PUB regulations and ensures long-term safety, hygiene, and performance.